This book traces the development of e-government and its applications across Europe, exploring the effects of information and communication technology (ICTs) upon political action and processes. Explores a range of concepts and topics underpinning e-government in Europe: the degree to which e-government translates into genuine reform of government and public administration the dual role of the …
This open access book attends to the co-creation of digital public services for ageing societies. Increasingly public services are provided in digital form; their uptake however remains well below expectations. In particular, amongst older adults the need for public services is high, while at the same time the uptake of digital services is lower than the population average. One of the reasons i…